Helping Veterans Access Benefits Earned Through Service

For those who answer the call to serve, access to benefits should be simple. But until 2016, veterans had to navigate a maze of more than 500 websites to manage their benefits or access their service records.

Now in partnership with ID.me, the U.S. Department of Veterans Affairs (VA) website, VA.gov, offers a single, cohesive portal that provides access to benefits while meeting the federal government’s most rigorous security standards.

Watch how Marina Nitze, former chief technology officer at the VA, worked with ID.me to help more than 2 million veterans access all their benefits in one secure place.

As a veteran myself, I had eight different logins to the VA depending on if I was checking my healthcare, my benefits, my GI bill, my home loan application, or pharmacy … it was an incredible pain point.

Scott BlackburnFormer Chief Technology Officer, U.S. Department of Veterans Affairs

The VA partnered with ID.me to ensure the security of the benefits and services available to veterans on VA.gov. The customization, robust reporting, and supporting materials provided by ID.me are unparalleled.

Dave MazikIT Product Owner, U.S. Department of Veterans Affairs

I needed something that would work for veterans that were unhoused, or that maybe didn't have a credit history … we ultimately selected ID.me so that veterans could go to one place, get all the information they needed and manage and access all their benefits.

Marina NitzeFormer Chief Technology Officer, U.S. Department of Veterans Affairs

Enabling secure access for veterans at VA.gov with ID.me

Protecting veterans’ information and benefits meant the VA needed to secure its digital portal with robust identity proofing. Through its partnership with ID.me, the VA became the public-sector leader in digital identity security.

80

Access Rate Growth

90

Fraud Rate Drop
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