ID.me is opening a new office in Tampa, Florida to expand our Member Support team. This initiative will bring 500+ new jobs to the Tampa area and reflects ID.me’s explosive growth as critical services have moved online during the COVID-19 pandemic.
The new office will play a role in supporting ID.me’s work combatting unemployment fraud with 26 states. As of May 2nd, ID.me verified 4.2 million individuals filing Pandemic Unemployment Assistance (PUA) and Unemployment Insurance (UI) claims.
Right now, ID.me is the only vendor in the United States federally certified to verify identities via video chat. This Trusted Referee process ensures those who don’t have a presence in public records, credit history, or are left behind by other identity verification providers can have access to a secure digital identity and critical services online. By focusing on growing the company’s customer support team, ID.me will expand this video chat solution and other customer service operations.
“The ID.me team has an audacious mission to help people live better lives. We’re excited to expand our culture of service,” said Blake Hall, CEO and founder of ID.me. “The Tampa area has a great talent pool to help us deliver amazing member experiences and support our ‘No Identity Left Behind’ initiative. We believe that all people should have control of their digital identity, and by hiring more member support agents, we can provide even greater access and inclusion through our video chat verification process.”
“As someone who has served in the U.S. Marine Corps and has roots in the Tampa Bay area, I am thrilled that a veteran-led company like ID.me will be bringing jobs to Tampa,” said Florida Secretary of Commerce Jamal Sowell. “As ID.me’s second home, Tampa and its talented workforce will have an open door to exciting opportunities.”
ID.me is recruiting Member Support Representatives and Community Managers. This will allow ID.me to continue to extend current partnerships and take on new customers. The move into Florida represents ID.me’s first venture outside of the Northern Virginia area and comes after ID.me raised $100 million in its Series C funding round at a $1.5 billion valuation.
As a result of the pandemic, the new office will be closed to all but essential workers, but after reopening, the team can enjoy perks such as a fully-stocked kitchen, lounge areas and a cafeteria. Employees will receive accrued PTO on an annual basis as well as medical benefits.
To view a list of ID.me’s current open positions or learn more about career opportunities, visit https://www.id.me/careers.
