Topic: Customer Experience

Press Releases

June 1, 2023

ID.me Appoints Mike Durso as Chief Revenue Officer and Marcus Hearne as Chief Marketing Officer

ID.me Appoints Mike Durso as Chief Revenue Officer and Marcus Hearne as Chief Marketing Officer McLean, VA., June 1, 2023 — ID.me, the market leading digital identity and credentials network,…

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Article

April 19, 2023

How Identity Theft Reduces Access to Benefits

How Identity Theft Reduces Access to Benefits While it is common knowledge that fraudsters stealing money is a bad thing, what is not as well known is that fraud also…

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Article

April 25, 2023

ID.me improves customer experience for access to digital services for 9.53 million IAL2 verified users in Q1 2023

ID.me improves customer experience for access to digital services for 9.53 million IAL2 verified users in Q1 2023 Service improvements ensure 7.1M people obtain initial IAL2 identity verification in record…

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Article

May 11, 2023

ID.me and Sterling Deliver First Omnichannel Solution for IAL2

ID.me and Sterling Deliver First Omnichannel Solution to Earn Kantara’s Trustmark for Identity Assurance Level 2 (IAL2) ID.me, the secure digital identity network, and Sterling, a leading provider of identity…

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Article

May 16, 2023

Verifying identity seamlessly without the use of facial recognition technology

Verifying identity seamlessly without the use of facial recognition technology ID.me believes every individual should have access to high-security identity verification and they should have a choice in how they…

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Web Accessibility banner with illustrations of accessible technology examples

Article

May 18, 2023

Building Accessibility into Identity Verification

Building Accessibility into Identity Verification Accessibility Matters to Everyone There are over 61 million individuals living with a disability in the United States, representing nearly 26% of the population.1 That…

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Article

February 1, 2023

How our obsession with ID.me customer experience led to shorter wait times

ID.me simplifies how individuals prove and share their identity online. Our goal is to provide a system of identity verification that offers security, privacy, and improved access to government services.…

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Case Study

January 25, 2023

Babbel

Babbel, a subscription-based language learning app, was looking to reach new subscribers in the 18–24 age range by leveraging student-exclusive incentives.

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Case Study

January 25, 2023

The Ridge

Explore how The Ridge used ID.me’s offerings to directly connect with target audiences and automate their discount strategy.

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Case Study

January 25, 2023

Under Armour

Download the case study to explore how Under Armour’s partnership with ID.me has resulted in revenue growth and increased brand loyalty.

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Topic: Customer Experience

ID.me Appoints Mike Durso as Chief Revenue Officer and Marcus Hearne as Chief Marketing Officer

How Identity Theft Reduces Access to Benefits

ID.me improves customer experience for access to digital services for 9.53 million IAL2 verified users in Q1 2023

ID.me and Sterling Deliver First Omnichannel Solution for IAL2

Verifying identity seamlessly without the use of facial recognition technology

Building Accessibility into Identity Verification

How our obsession with ID.me customer experience led to shorter wait times

Babbel

The Ridge

Under Armour

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