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Customer Experience and Fraud Prevention

By December 1, 2016July 20th, 2022White Paper
White Paper

Customer Experience And Fraud Prevention

Forrester Consulting Report

Customer Experience vs Fraud Research Report

Each year, more and more consumers fall victim to identity theft as hackers get access to more and more personal data.  Both businesses and consumers want to better secure personal data, but better security often requires introducing friction into the customer experience. As a result, most businesses are stuck using outdated and ineffective approaches like knowledge-based authentication.

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Forrester Consulting surveyed 2000 consumers and 300 decision makers at businesses to understand their attitudes about:

  • Control over personal data online
  • Strategies to reduce identity theft
  • Most common types of fraud
  • Popular identity verification strategies
ID. me

ID. me simplifies how individuals prove and share their identity online.’s next-generation identity platform meets the highest federal standards for online identity proofing and authentication, without compromising access for hard-to-identify groups.’s technology is used by almost 30MM individuals and 500 partners, including federal and state agencies, healthcare organizations, financial institutions, retailers, and nonprofits.