Delivering consumer-facing high-value services online imposes twin imperatives on organizations: access and security. High-value digital services such as platform access to manage personal healthcare benefits or to perform financial transactions require adherence to rigorous security requirements in order to protect individuals from identity theft and fraud. Unfortunately, these same security requirements can compromise access for certain demographic groups. For example, young, old, less affluent and recently migrated individuals are particularly disadvantaged when it comes to proving their identity online.
Read ID.me’s white paper “No Identity Left Behind” to learn how call center and in-person identity proofing bridges the gap in access for al demographics without sacrificing security or compliance.