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U.S. Department of Veterans Affairs

By June 15, 2020April 14th, 2023Case Study
Featured Case Study

U.S. Department of Veterans Affairs

Enabling Secure Access for Veterans at VA.gov

Veteran typing on computer

At the beginning of 2016, Veteran online benefits and services, such as refilling prescriptions or tracking disability claims, were dispersed across 500 different Veteran-facing websites.

To streamline services and deliver a more cohesive user experience, the Department of Veteran Affairs (VA) launched VA.gov, a secure digital portal that gives Veterans direct access to their benefits and resources online.

The VA.gov team contracted ID.me to deliver an authentication process that was compliant with the federal government’s most rigorous security standards, and provided a way for Veterans with existing login credentials (DS Logon and MyHealtheVet) to continue to use them while making them more secure.

Read the Veterans Affairs ID.me case study to learn more.

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ID. me

ID. me

ID.me simplifies how individuals prove and share their identity online. ID.me’s next-generation identity platform meets the highest federal standards for online identity proofing and authentication, without compromising access for hard-to-identify groups. ID.me’s technology is used by almost 30MM individuals and 500 partners, including federal and state agencies, healthcare organizations, financial institutions, retailers, and nonprofits.