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ID.me Video Chat Agents Help People Verify Their Identity

Hear the story of an agent helping someone who had experienced a brain injury get access to needed benefits and services.

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Elderly Man Accesses His Government Benefits

An elderly gentleman needed to gain access to his government benefits – due to his low level of comfort with technology, he leaned on an ID.me video chat agent for aid. Watch the touching story to see how these two work together to ensure this man gets the services he needs.

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Unhoused Gain Access to Benefits with Help of Video Chat Agents

Many unhoused people lack identification credentials, and ID.me video chat agents can help. An agent shares how an unhoused woman was able to prove her identity to gain access to the unemployment benefits she needed.

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Our Promise: Preventing Fraud and Delivering Equitable Access to Online Government Services

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Online identity theft has made fraud an existential threat to America’s national and economic security.

The cost to individuals who suffered identity theft extends well beyond financial loss. Their personal and professional lives are often damaged.

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Contact sheet of photosPartner AnnouncementsVideos
February 13, 2023

Busting Myths About Background Checks and Identity Verification

Most organizations think their background screenings already verify identity, either through a Social Security number (SSN) locator, a Consent-Based Social Security Number Verification (CBSV) check, or the actual background check…
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Leading in Digital Equity with Multiple LanguagesArticleVideos
July 25, 2022

Discover How Language Accessibility at ID.me Increases Digital Equity

All Americans want secure and fair identity verification — but not all Americans have English as their first language. The language support that ID.me provides helps make digital identity verification…
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Videos
July 12, 2022

How Government Agencies Can Protect Constituent-Facing Services from Fraud

James Lee, COO of the Identity Theft Resource Center, and Blake Hall, CEO and Founder of ID.me, explore the link between equity and fraud in online government services delivery.
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How to Drive Innovation in the US Government Through Your Products and ServicesVideos
July 11, 2022

DC Startup Week: How to Drive Innovation in the US Government Through Your Products and Services

During DC Startup Week, Scott Blackburn, veteran and former interim Chief Innovation Officer of the U.S. Department of Veterans Affairs (VA), spoke about his experience working with ID.me.
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Videos
July 7, 2022

Providing Individual Attention to Every User

Behind every unique identity is a unique individual with their own story, perspective, and needs. We take the time to listen and understand them.
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ID.me Video Chat AgentVideos
July 7, 2022

Reducing Challenges to Verification

ID.me support agents are driven to see every user identity verified, no matter what it takes. We put in the extra time necessary to ensure every user has access.
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Videos
July 7, 2022

Helping Users Dealing with Financial Shock

Financial shock should not be compounded by bureaucracy. That’s why we do what we can to help users through these times and get the support they need.
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July 7, 2022

Closing the Gap for Users With Limited Digital Skills

Those with limited technical access or comfort should not feel left behind. Our agents are dedicated to supporting everyone in adopting and using a digital identity.
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July 7, 2022

Increasing Equity for the Unhoused

Lack of housing can present many challenges, including identity verification. ID.me is committed to helping unhoused people to verify and own their digital identities, which can help them access government…
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Shop home pageVideos
November 30, 2021

How ID.me Shop Works to Improve Veterans’ Lives

Video How ID.me Shop Works to Improve Veterans’ Lives ID.me Founder and CEO Blake Hall discusses the origins and purpose of ID.me Shop
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Videos
November 18, 2021

Creating an AI Bill of Rights for Automated Society

On Nov. 18, 2021, ID.me CEO Blake Hall was invited to join an OSTP panel focused on technology and automation.
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Map of US with Digital Identity NetworkVideos
September 11, 2020

Moving Beyond Credit History for Online Identity Verification

Blake Hall shares examples of how ID.me is helping demographics traditionally locked out of digital services to access government benefits such as tuition assistance, healthcare services, and unemployment insurance.
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Digital Wallet VideoVideos
September 4, 2020

Digital Wallet for Identity

Originally designed for payments, digital wallets are now moving into the area of identity verification. Users can get identity proofed and then get a digital driver's license to carry in…
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Digital Identity is BrokenVideos
September 3, 2020

Digital Identity is Broken

Social media giants have portable logins, but they aren't trusted. Banks and employers have trusted logins that aren't portable. The identity layer of the Internet is broken.
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High Assurance Identity VerificationVideos
August 20, 2020

High Assurance Identity Verification

Are you looking for a smarter way to verify the identity of your customers online? With all of the personally identifiable information on the dark web, traditional approaches like knowledge…
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Streamlining Digital IdentityVideos
June 25, 2020

Streamlining Identity Verification in a Complex World

Secure, reliable identity verification that maximizes access is critical for businesses and government agencies. The ID.me promise of accessibility, security, privacy, and portability can help you cut through the noise…
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Group Verification for E-Commerce VideoVideos
June 15, 2020

Group Verification for E-Commerce

Empower your customers to verify eligibility for exclusive promotions and discounts online in just a few minutes with ID.me. You can verify occupations such as military, first responder, healthcare, and…
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Row of Customer Support RepresentativesVideos
June 13, 2020

Treat Each Customer Like Your Favorite Family Member

Blake Hall explains the company's values and the huge investments made in customer support. Hall discusses the importance he places on treating each customer like a favorite family member.
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Electronic Prescription for Controlled Substances VideoVideos
May 8, 2020

E-Prescriptions for Controlled Substances

Comply with the DEA's regulations for identity proofing and multi-factor authentication for Electronic Prescriptions for Controlled Substances using ID.me.
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DMV LineVideos
April 20, 2020

Real ID Document Pre-Verification

Document Pre-Verification reduces the amount of time citizens have to spend in DMV customer service centers. Applicants can upload all the document required for Real ID, including proof of identity,…
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