Improve the Customer Experience by Allowing Citizens to Verify Documents Online
Document Pre-Verification reduces the amount of time citizens have to spend in DMV customer service centers. Applicants can upload all the document required for Real ID, including proof of identity, residency, and Social Security number online using a mobile phone and computer. ID.me’s artificial intelligence technology will verify the documents meet Department of Homeland Security requirements in just a few minutes. Citizens spend less time in the DMV office and reduce the risk of having to make a second trip because they brought the wrong documentation.