Read our updated 
Real Stories of Impact from our Video Chat Team
ID.me video chat agents help people verify their identity. Hear the story of an agent helping someone who had experienced a brain injury get access to needed benefits and services.
People Helping People
More Success Stories
Unhoused Gain Access to Benefits with Help of Video Chat Agents
Many unhoused people lack identification credentials, and ID.me video chat agents can help. An agent shares how an unhoused woman was able to prove her identity to gain access to the unemployment benefits she needed.
Elderly Man Accesses His Government Benefits
An elderly gentleman needed to gain access to his government benefits – due to his low level of comfort with technology, he leaned on an ID.me video chat agent for aid. Watch the touching story to see how these two work together to ensure this man gets the services he needs.
Compassionate Video Chat Agent Helps Woman Access Her Benefits
Hear the story of this live video chat agent as he comforts and helps a woman trying to gain access to her needed benefits. Watch to learn why he enjoys being an ID.me video chat agent and why helping people is important to him.
A Mother With COVID Receives Government Benefits For Her Children
A mother suffering from COVID-19 and needing access to the child tax credit was connected with an ID.me video chat agent who is also a mother. Listen in as the video chat agent relates to the mother and helps her gain access to her needed benefits.
About ID.me Video Chat Agents
ID.me live video chat agents, also known as “Trusted Referees,” help people gain access to the benefits and services they need.
Live video chat agents are highly trained and available 24/7/365 to help people verify they are who they say they are. For individuals who do not have a presence in records, have technology challenges or who live overseas, this capability offers them the opportunity to prove their identity online. It is core to the company’s “No Identity Left Behind” commitment.
Once an individual is verified, they can use the ID.me login to prove their verified status to other government agencies. We are committed to permanently increasing equity, with a vision for America where all people have equitable access to their government services.
